BUSINESS INTELLIGENCE

Business Intelligence (BI) refers to applications and technologies which are used to gather, provide access to, and analyze data and information about their company operations. Business Intelligence can help companies have a more comprehensive knowledge of the factors affecting their business, such as KPIs on sales, production, internal operations, and they can help companies to make better business decisions.

Customer Relationship Management (CRM)

Customer Relationship Management is the establishment, development, maintenance and optimisation of long term mutually valuable relationships between consumers and organisations. Successful CRM focuses on understanding the needs and desires of the consumer and is achieved by placing these needs at the heart of the business by integrating them with the organisation’s strategy, people, technology and business processes.

ERP

Manufacturing management systems have evolved in stages over the past 30 years from a simple means of calculating materials requirements to the automation of an entire enterprise. Around 1980, over-frequent changes in sales forecasts, entailing continual readjustments in production, as well as the unsuitability of the parameters fixed by the system, led MRP (Material Requirement Planning) to evolve into a new concept : Manufacturing Resource Planning (or MRP2) and finally the generic concept Enterprise Resource Planning (ERP)

ENTERPRISE PLANNING

Customize plans and models to fit your business needs.

• Sophisticated modeing capabilities let you create linked models that accurately reflect cross-functional interdependencies.
• Build models in days, not months. Import data definitions from sources such as applications from Oracle and SAP via certified integration to SAP NetWeaver applications.
• Change underlying business logic and priniciples quickly and easily. Compare alternatives and assess the impact in real time.Driver-based planning and flexible rolling forecasts provide greater visibility into likely operating performance.
• Finance manages the solution without the need for arcane programming language or scripting. No IT input is require
  

BALANCE SCORECARD

Interactive strategy maps

• Communicate your strategic goals clearly and consistently across your organization
• Identify key processes and areas of expertise where you must excel to succeed.
• Illustrate cause-and-effect relationships between departments, processes, and metrics.
• Lay a foundatin for scorecards at the country, division, or departmental level.

Intelligent metrics grouping

• Group metrics according to key perspectives: Financial, Customer, Internal Processes and Learning and Innovation.
• You can also view metrics by project, owner, status or individually.

Delta Management

• Compare current perfomance against targets across your key metrics.
• See which metrics have changed the most, the least, or the most quickly.
• Focus employee attention on issues that need immediate action.

Leading and lagging indicators

• Use leading indicators like customer satisfaction as an early warning system or to predict future performance.
• Use lagging indicators as a histoorical record of past results.
• Connect leading and lagging indicators to see how current trends will impact financial outcomes.
• Balance qualitative and quantitative data.